Medical Receptionist Administration Apprenticeship
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Employer: Moseley Medical Centre
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Closing Date: 21/09/2026
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Positions available: 1
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Job Location: Birmingham, B13 9EZ
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Wage Information: Apprenticeship Minimum Wage
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Potential Start Date: 01/10/2026
A Brief overview of the role
We are looking for a medical receptionist apprentice to join our team. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role.
Skills we would like you to have
Communication skills
Organisation skills
Customer care skills
Team working
Non judgemental
Patience
Personal qualities we would like you to have
Communication skills
Organisation skills
Customer care skills
Team working
Non judgemental
Patience
Qualifications Required for the role
GCSEs in Maths and English (or equivalent) at grade 4-9 or equivalent.
Job Description
What you’ll do at work
To provide a confidential, efficient and effective service to patients of the practice, always ensuring that patients and visitors are in no doubt that the practice is a provider of quality service in all that we do.
Main Duties
Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the health centre
Registering patient arrivals within the health centre
Answering the telephone, transferring calls and taking messages
Taking enquiries and requests for repeat medication from patients
Keeping the waiting area a safe environment for all users
Dealing with incoming and outgoing post
Filing patient notes (both electronic and paper)
Dealing with new and temporary patient registrations
Ensuring all letters and samples are ready for courier collection
Updating patient demographic changes on the system
Liaise with other support services when needed
Any other reasonable duties
Future Prospects
Full-time post following completion of the apprenticeship programme